What’s a Vehicle Service Contract?
Most new vehicles come with a manufacturer’s warranty. This agreement between the manufacturer and the customer promises that they will repair or replace the component at no cost to the customer if it breaks or malfunctions within a certain time period. These periods vary, typically around 3 years or 36,000 miles, whichever comes first. This warranty offers the customer the comfort of knowing that they will not be saddled with expensive repair costs. Vehicle service agreements, also known as vehicle service contract plans, are designed to give additional coverage once this warranty has expired. This allows the customer to continue to predict costs associated with repairing their vehicle.
Does Titan Auto Protect offer additional extras on top of the repairs?
Yes, we want to provide you with the best experience possible. As a result we offer additional automotive assistance for towing, roadside assistance for lockout, loss of fuel, battery jump-starts, and trip interruption at no additional charge. We even provide a rental car so you can always get where you are going as quickly and as easily as possible. Our goal is to make the costs of repairing your vehicle as easy and predictable as we can. This means going the extra mile to get you where you need to go.
Why do I need an vehicle service contract?
Your vehicle is an important investment and Titan Auto Protect can help you make that investment go further. Our goal is to keep your vehicle fit and road-worthy so that you can get the most out of your investment. When you consider how expensive parts and components can be to fix, having a vehicle service contract is clearly an important consideration.
Is there an advantage to buying a contract while I still have a manufacturer warranty?
Just like health insurance, the better condition your vehicle is in the better your rates and pricing. It actually costs much less to supplement the warranty on a newer vehicle than it does for an older vehicle, particularly if it has fallen into disrepair. By buying now, you lock in the cost, while your rates are lower.
What happens if I sell the vehicle?
If you sell your vehicle, most policies are transferable to the new owner. The specific details on how to transfer the coverage are written in the contract.
What if I want to cancel my vehicle service contract?
Although we’re certain you’ll love your Titan Auto Protect vehicle protection plan, we are more than happy to offer a money-back guarantee if you are not satisfied. Most plans can be canceled within either 30 or 60 days for a full refund. After that time period, a pro-rated refund will be issued for the unused portion of your contract.
What else should I look for in a plan?
When choosing a plan, you need a company that has the financial stability to be there when you need your claim to be paid. Titan Auto Protect works with an administrator that has paid over $400 million in claims. Also, don’t let price be your deciding factor when shopping a plan. Look at what you actually get for the money and factor in additional costs that are likely to come with a “less expensive” plan.
What is covered under my plan?
Our coverage can vary by plan, state, and other factors. To make it clear what is covered, we send out a booklet in the mail that tells you exactly what is covered under your contract. Every plan has a section called Terms & Conditions that explicitly details the contract’s covered components. Our adjustor’s render their claim decisions based on these Terms & Conditions. If you have any questions about your policy or anything else relating to your policy, please call us and a customer service agent will be happy to assist you.